Return Policy
30-Day Return Policy
At MAGNEZMATIC, we want you to feel confident in your purchase. If your magnets don’t meet your needs, you can return them hassle-free. Here’s everything you need to know about our return policy.
Our Return Policy
You can return magnets in new and saleable condition within 30 days of receiving your order for a refund of the merchandise cost. Please keep in mind:
- Used, damaged, or broken magnets may be subject to a restocking fee.
- Custom orders and gift cards cannot be returned unless the items are defective or do not meet original specifications.
How to Initiate a Return
To start your return process, please contact our customer support team. Provide your order number and a brief explanation of the issue, and our team will guide you through the next steps.
We are currently working on launching a dedicated Return Portal to streamline the process for our customers. Until it is fully operational, all return requests will be handled manually through email.
Shipping Costs for Returns
- Prepaid Return Label: If you use a prepaid return label from us, the return shipping fee will be deducted from your refund.
- Free Return Shipping: For orders shipped within the U.S., free return shipping is available if you choose to receive store credit instead of a refund.
Using Your Own Return Label
If you prefer to arrange postage and insurance yourself, send your return to the address below:
MAGNEZMATIC Returns
3602 Mars Way
Suite 119
Tracy, CA 95377
United States
Be sure to include your order number inside the shipment to avoid delays in processing.
Refund Process
- Refunds will be issued to the original payment method.
- Please allow up to two weeks for us to process your return after receiving your item(s).
- Original outbound shipping costs are non-refundable and will be deducted from your refund.
Damaged or Faulty Products
If you receive an item that is damaged or defective, contact us immediately. We will replace the product at no additional cost to you.